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Refund/Return Policy

Zuma does not offer online refunds or online exchanges of tickets purchased on the Zuma website. In addition, tickets purchased through the Zuma website may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances where Zuma is unable to honor your tickets purchased through the Zuma website. Any refund or exchange is at the discretion of Zuma management. If you also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).